Orders received by 5PM Central Standard Time M-F typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 business days and may vary during the holiday season.
For UPS and USPS shipments you can track the progress of the order using their order tracking number available on your order information page. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.
Some items are built to order and can take longer to be shipped out.
Texas Complete Truck Center offers our customers the option of selecting ground, 2nd day, next day, via United Parcel Service (UPS) or priority mail through either the United States Postal Service (USPS). Some larger items such as bumpers must be shipped truck freight due to their weight and size.
If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA) Number. Please contact our Customer Service Department at 1-830-837-5998 to discuss the reason for the return and make the necessary arrangements. The restock fee for returned items is 15%. The amount of the refund will not include the shipping cost or the return shipping cost. If an item was sold with free shipping, we reserve the right to deduct that shipping cost from the refund. Items must be returned in new condition along with original packaging and paperwork. Customized products are not returnable.
Credit for returned parts will be issued once Texas Complete Truck Center receives, inspects and approves returned merchandise. Follow instructions and warnings on packaging before opening. Pay attention to the label on the outside of the box to ensure your new parts match the vehicle to which you are fitting them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.
For Non-Defective Parts: The item must have been purchased from Texas Complete Truck Center within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them in and must be in the original box and/or packaging.
For Defective/Warranty Parts: The item must not have exceeded the manufacturer's warranty period. We will act as a liaison to resolve the issue or get you the proper contact with the manufacture to handle your warranty claim. Contact us to find out the proper way to handle the warranty based on the product/manufacturer.
For All Parts: Texas Complete Truck Center must first be contacted either by phone, or by email. The return must be approved by the Texas Complete Truck Returns Department prior to shipping your parts. This insures that they will be expecting your parts to arrive and that you ship the item to the correct address. The returned items must match the parts and descriptions given in the RMA.
Texas Complete Truck Center reserves the right to refuse credit according to, but not limited to, the following conditions:
Once a return has been approved, we will refund to the same method that we received payment (IE: your credit card that was used to make the purchase). We will submit for the refund once the returned item has been inspected and credit approved (normally 1-2 days after receiving the item).
We currently ship to all 50 U.S. states as well as Canada and Puerto Rico. Please understand that our website might not properly calculate the cost of shipping outside the 48 states. If the shipping cost is different, we will contact you with the cost to see how you would like to proceed.
Returns are handled on a case by case basis; therefore you will need to contact us to determine the proper approach. Thing that affect how a return is handled are… How long since it was ordered? What is the item? Why is it being returned? Is it damaged?
Yes, we have specialist in every category to install your purchased parts.
Yes, we will always provide a tracking number when possible. However some vendors will ship USPS and do not have a tracking number to provide.
The core charge is a fee that is charge unless we receive your parts that you are replacing. You can avoid a core charge be sending in your parts first and allowing us to hold your new parts until your old ones arrive. Your old parts must be in rebuildable condition. Some manufactures will not give full core credit if the items are damaged.
Most items arrive in 1-5 business days. However some item such as bumpers need to be sent truck freight and may take a week and half for shipping. Some items may also be on back order by the manufacturer, which will extend the delivery time. You will be notified if you order is on back order.
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Texas Complete Truck Center to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have requested a Texas Complete Truck Center brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Texas Complete Truck Center, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Texas Complete Truck Center offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Texas Complete Truck Center takes great pride in having you as a customer and we will ensure your privacy as a customer. Texas Complete Truck Center does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
www.texascompletetc.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Texas Complete Truck Center seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at Texas Complete Truck Center, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to firstname.lastname@example.org.
We are confident that your visit to Texas Complete Truck Center is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (830) 837-5998.